Privacy Policy

This Privacy Policy explains how Mithila Swad ("we", "us", "our", or the "Site") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from mithilaswad.in (the "Site"), or otherwise interact with us (collectively referred to as the "Services"). The terms "you" and "your" refer to you as the user of our Services, whether you're a shopper, site visitor, or someone else whose personal data we may collect.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Services.

Updates to This Policy

We may make changes to this Privacy Policy from time to time. Any updates will be posted on the Site, and the "Last Updated" date will be revised accordingly. We may also notify you as required by applicable law.

How We Collect and Use Personal Information

To provide our Services, we collect information from different sources. The type of data we collect depends on how you use our Site and Services.

Besides the specific uses listed below, we may use your data to communicate with you, improve our offerings, comply with legal obligations, and protect our platform and users.

What We Collect

Information You Provide Directly:
This includes:

  • Contact information: name, phone number, email, address

  • Order details: shipping and billing info, payment confirmation

  • Account data: login details, passwords, security questions

  • Customer service: any info you choose to share when contacting us

Please note: some features of the Site require this information. If you choose not to provide it, certain functions may not be accessible.

Information Collected Automatically:
We automatically collect usage data (like your IP address, browser type, device info, and site activity) using cookies and similar tools.

Information from Third Parties:
We may receive data from third-party vendors and partners such as:

  • Shopify (for powering our online store)

  • Payment processors (for handling transactions securely)

  • Marketing tools (to better tailor ads and communication)

This third-party data is handled in accordance with this Privacy Policy. See also: “Third Party Websites and Links”.

How We Use Your Information

  • Fulfilling Orders & Providing Services: We use your data to process orders, manage your account, send you updates, arrange delivery, handle returns, and other related activities.

  • Marketing & Promotions: We may send you emails, texts, or other messages about our latest products or offers. You can opt out anytime.

  • Security & Fraud Protection: We monitor and use data to detect and prevent unauthorized or suspicious activity.

  • Customer Support & Improvements: We analyze how users interact with our Services to make them better and more user-friendly.

Cookies

We use cookies and similar technologies for:

  • Functionality (e.g., saving preferences)

  • Analytics (understanding how visitors use our Site)

  • Personalizing ads and content

For Shopify-related cookies, see Shopify's Cookie Policy.

Most browsers accept cookies by default, but you can modify your settings. Please note that disabling cookies may limit some features.

Sharing Personal Information

We may share your data in the following situations:

Data Category Shared With
Identifiers (name, email, phone, etc.) Vendors, affiliates, payment processors, fulfillment partners
Purchase data (orders, preferences) Business and marketing partners
Usage data (IP address, browser info) Analytics and ad partners
Location info Services that determine location via IP or other methods

We do not use or disclose sensitive personal information to infer characteristics or without your consent.

Third-Party Links

Our Site may link to other websites or services. We are not responsible for the privacy practices of those external sites. Please review their privacy policies before interacting with them.

Children’s Privacy

Our Services are not meant for children under 16. We do not knowingly collect their data. If you believe a child has shared personal information with us, please contact us so we can delete it.

Data Security & Retention

While we use reasonable safeguards to protect your data, no system is completely secure. Avoid sending sensitive information via unsecured methods.

We retain your data as long as necessary to:

  • Maintain your account

  • Fulfill transactions

  • Comply with laws

  • Resolve disputes

  • Enforce policies

Your Rights

Depending on your location, you may have rights like:

  • Access – Request to know what data we hold

  • Delete – Ask us to erase your data

  • Correct – Fix any inaccurate information

  • Portability – Request a copy of your data

  • Limit Processing – Ask us to restrict how we use your data

  • Withdraw Consent – Revoke consent where applicable

  • Appeal – Challenge a denied request

To make a request, email us at contact@mithilaswad.in. We may ask you to verify your identity before processing your request. You can also opt out of promotional emails by using the unsubscribe link in those messages.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our data handling practices, please contact us first. If you're unsatisfied with our response, you may also lodge a complaint with your local data protection authority.

International Users

If you're outside India, please note your information may be stored and processed in countries where we or our partners operate. When required, we ensure that international data transfers comply with local legal standards.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

📧 Email: contact@mithilaswad.in
📞 Phone: +91-8102128626
📍 Address: Madhubani, Bihar, 847211